• Directed daily bakery operations, overseeing inventory control, cost analysis, and budget management
• Led and motivated a cross-functional team, ensuring adherence to quality control and production
standards
• Streamlined operational efficiencies, reducing waste and optimizing resource allocation for profitability
• Improved customer satisfaction by implementing process improvements and efficient service delivery.

• Monitored social media channels for customer inquiries and feedback, responding promptly and
professionally to resolve customer issues
• Analyzed data from various social media platforms to identify trends and customer insights, resulting in
improved customer experience
• Wrote persuasive copy for social media posts, resulting in higher click-through rates

• Managed inbound/outbound calls, data entry, invoicing, and report drafting
• Ensured accuracy and organization of documentation and files
• Assisted in preparing and distributing reports to management. Demonstrated strong attention to detail
and proactive work ethic in all tasks
• Maintained inventory of office supplies and equipment, ensuring that the office was stocked with
necessary items
• Developed and implemented processes and procedures to streamline office operations